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Surgesound
FAQ’s

FAQ’s – General

Checkout our frequently asked questions below. If you still can’t find your answer, please contact us.

How do I work out what size speaker I need?

This would depend on your application. If you require assistance with choosing a size or model, kindly send us a mail, stating what your application of the speaker is, and we will reply with some options from our range.

Where can I order replacement components?

The full range of serviceable parts is available through Surgesound online, except certain discontinued models. Kindly send us an email if you are unable to find what you are looking for.

Do all your products adhere to Australian Standards?

B&C has the following international accreditation ISO9001, ISO45001 and ISO14001.

How many watts should I get for car speakers?

We do not currently stock car speakers.

Will getting a larger speaker improve the sound?

No, not necessarily, you may get a better frequency response with a larger speaker, and possibly get more output. Current manufacturing advances have made it possible to get higher performance out of ever increasingly smaller units.

Can I install my new speakers myself?

Yes, if it’s a direct replacement. If it’s not the original driver, you may find seating the replacement driver requires modifications to the enclosure.

Where can I purchase your products?

Our products are available from our online site. You can also phone through orders.

Payment & Delivery

What countries do you deliver too?

Currently we are delivering to Australia, and New Zealand

What are my shipping options?

We offer two freight options air freight, or courier. On larger orders we offer a sea freight option.

What forms of payment do you accept?

We accept direct ETF, Paypal, and Afterpay.

When will my order ship?

Local in-stock orders will ship the next day. Special order items will ship within 3-5 days from international warehouses. Out of stock items allow up to 12 weeks. Please check with us on availability, and turnaround times.

What does postage cost?

Local postage in Australia is free, for Tasmania, and NZ this will be calculated per order.

Returns & Warranty

What is the warranty on your products?

Limited Warranty

  1. The warranty on our professional loudspeaker products remains in effect for three (3) years from the date of the first consumer purchase. B&C Speakers protects the original owner and all subsequent owners so long as your product has been purchased directly from B&C Speakers SpA – Italy or from an authorized B&C distributor. The original and dated bill of sale is required whenever warranty service is required. Please, make this document available and complete a warranty claim form (below) before contacting us.
  2. B&C batch numbers (found on white sticker attached to each unit) and full description of the defect must be provided for each unit in question. If the batch code of the transducer is missing or illegible it will be considered un-warrantable.
  3. All implied warranties, including warranties of merchantability and fitness for particular purpose, are limited in duration to the length of this warranty. B&C Speakers’ liability is limited to the repair or replacement, at our option, of any defective product and doesn’t include any incidental or consequential damages or shipping charges incurred to repair the product. This warranty gives you specific legal rights and you may also have other rights which vary, based on local requirements.
  4. Our warranty covers all defects in material and workmanship except: damage caused by accident, misuse, abuse, product modification or neglect, extreme weather exposure, or damage incurred during shipment; damage resulting from the performance of repairs by unauthorized B&C recone/repair centers; claims based upon any misrepresentation by the seller; any B&C Speaker product on which the date code/serial number has been defaced, modified or removed.

OEM Products

  1. Please note that B&C Speakers standard warranty is not applicable for components that have been supplied to OEM manufacturers. As part of the agreement with our OEM partners, any warranty is extended to the OEM customer only, and not the end user. Most of our OEM customers offer their own warranties.
  2. B&C is not able to not provide information regarding which of our components are used in a specific OEM manufacturers product. If you require service parts for a B&C component that was supplied to an OEM manufacturer, please contact the OEM manufacturer directly.

Where can I download the warranty guide?

Warranty Coverage Guide

To simplify the warranty process, we have provided a Warranty Coverage Guide to indicate what is an acceptable warranty issue and what is not. Based on our experience we have addressed a wide range of potential issues in order to describe the reason for the failure and where the responsibility lies. Download the Warranty Coverage Guide by clicking the link above.

Do you allow refunds for change of mind?

These are handled in a case-by-case basis, special order items cannot be refunded or swopped.

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